Shipping & Delivery
We know your gown is often for a special moment, and we’re committed to getting your order to you as smoothly as possible. Below you’ll find our shipping options, estimated timelines, and important delivery information.
Order Processing: Orders are typically prepared within 1–2 business days (Monday–Friday, excluding holidays). Processing time is separate from shipping transit time.
Order Verification: To help protect our customers, some orders may require additional verification prior to shipment. If this applies to your order, our team will contact you promptly.
During periods of high order volume, processing times may be slightly extended.
U.S. Shipping Options
Shipping fees are based on the delivery method selected at checkout. Delivery timeframes below begin once your order ships.
Shipping Rates & Delivery Estimates
| Destination | Processing Time | Estimated Shipping Time | Shipping Fee |
|---|---|---|---|
| Domestic (USA) | 1–2 business days | Standard: 3–6 business days Expedited: 2–3 business days |
Standard: FREE Expedited: $39.95 |
| Hawaii | 1–2 business days | 4–6 business days | $39.95 FREE on orders $250+ |
| Alaska | 1–2 business days | 4–6 business days | $39.95 FREE on orders $250+ |
| Canada | 1–2 business days | 4–6 business days | $39.95 FREE on orders $250+ |
*Processing times may extend during periods of high order volume.
International Shipping
International shipping options and rates are calculated at checkout based on destination and package weight. Delivery typically ranges from 7–21 business days, depending on location and customs processing.
Shipping Charges:
See checkout for available shipping options. Actual shipping charges are calculated at checkout.
- All international orders are final sale and are not eligible for returns or exchanges.
- Customers are responsible for customs duties, VAT, and import taxes.
- Customs processing times may vary and can cause delays outside our control.
Tracking & Delivery
Once your order ships, you will receive a shipping confirmation email with tracking details. Please allow up to 24 hours for tracking updates to appear in the carrier’s system.
- Delivery timeframes are estimates and are not guaranteed.
- Carrier and weather delays can occasionally impact transit time.
- We are not responsible for packages marked as delivered by the carrier.
- Please double-check your shipping address at checkout to avoid delays or additional fees.
Signature Requirement
For orders totaling $500 or more, a signature is required upon delivery. This added step ensures your package is handed directly to you and not left unattended. If you’re unavailable at delivery, the carrier will leave a notice so you can easily arrange redelivery.
Undeliverable or Returned Packages
If a package is returned to us due to an incorrect or incomplete address, failed delivery attempts, refusal of delivery, or an unclaimed shipment, we are happy to assist with reshipment. Please note that additional shipping charges may apply.
Missing Package Support
If your tracking shows no movement or your package appears delayed, please contact us and we will assist in opening a carrier investigation. Missing package concerns must be reported within 7 days of the carrier’s marked delivery date (or expected delivery date if not delivered).
Planning for Your Event
We recommend placing your order as early as possible to allow time for processing, shipping, and any unexpected carrier delays. Unless confirmed in writing, delivery by a specific event date cannot be guaranteed.
Authenticity
We guarantee that all of our dresses are authentic, original pieces from the designers we carry. We are an authorized retailer for these brands and our inventory is completely new and unworn. Before shipping, our items are carefully inspected for any defects to ensure that you receive only the highest quality products.
Need Assistance?
If you have any questions about shipping timelines or selecting the best option, our team is here to help. Visit our contact page for more support.